Technical Operations Manager (Telematics / IoT)

CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia

30+ days ago

Job description

We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.

Responsibilities :

Lead day-to-day support operations and resource planning
Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
Oversee product health and initiate corrective actions when needed
Provide feedback for system enhancements and new product development
Manage service delivery, customer support, and technical training
Review vendor performance and manage service-related costs

Requirements :

Degree in Engineering (preferably electronics or related field)

5+ years in technical support with leadership experience

Familiar with system integration or SaaS platforms

Strong troubleshooting, communication, and people management skills

Hands-on, analytical, and solution-oriented

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Operation Manager • Kecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia

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