Our client, a 5
- luxury beach resort located in the cosmopolitan hub of Bali island that attracts guests seeking both excitement and relaxation, is actively seeking a dynamic and passionate Wellness Manager.
As a wellness manager, you are responsible for overseeing spa operations, developing wellness programs, managing staff, ensuring customer satisfaction, maintaining safety standards, handling finances, and enhancing guest experiences.
Requirements :
Holds an internationally recognised certification or diploma in Spa and Wellness, such as CIBTAC or ITEC.Deep passion for the Spa & Wellness industry.Strong understanding of wellness operations, software systems, and report analysis.Self-driven and capable of inspiring and leading a team.Well-groomed with a professional and polished appearance.Strong customer service orientation with a focus on guest satisfaction.Proven leadership and team management skills.Background in strategic planning and marketing is highly preferred.Fluent in both spoken and written English and Bahasa Indonesia.Key Responsibilities :
Wellness Operations
Oversee all aspects of Spa & Wellness operations, ensuring smooth daily management and service excellence.Maintain and enforce operational standards, addressing any issues promptly and effectively.Continuously evaluate operational efficiency, including stock control, procurement, spa software usage, task rotations, and duty management.Update and maintain operational manuals and SOPs to ensure consistency in service delivery.Financial Oversight
Monitor revenue performance and ensure wellness center meets or exceeds financial targets.Manage budgets, daily operating expenses, and inventory levels to ensure optimal profitability.Enhance team productivity through regular performance reviews, training, and incentive programs.Sales & Marketing Strategy
Develop and implement annual sales and marketing plans, including a calendar of events and promotions.Ensure visibility of promotions within the spa and across the resort through strategic placement of marketing materials and well-informed team members.Track campaign performance with ROI analysis and post-event reports to drive future improvements.Team Leadership & Development
Set clear targets for all key roles within the Wellness team and regularly review performance.Provide ongoing leadership and guidance to foster a motivated and service-oriented team.Cultivate a supportive work culture by encouraging feedback and maintaining open communication.Regularly update the team on business goals, recognize outstanding performance, and align efforts with the overall resort objectives.Guest Relations & Internal Collaboration
Analyze guest feedback to identify opportunities for service enhancement.Respond to guest concerns and complaints with prompt and professional follow-up.Manage VIP and media visits to the spa, ensuring high standards of service and hospitality.Build strong relationships with regular guests, VIPs, and key resort departments, actively representing the wellness center in internal meetings and initiatives.