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Wellness Manager

Wellness Manager

Bali Jobs RecruitmentKuta, Bali, Indonesia
30+ days ago
Job type
  • Quick Apply
Job description

Our client, a 5

  • luxury beach resort located in the cosmopolitan hub of Bali island that attracts guests seeking both excitement and relaxation, is actively seeking a dynamic and passionate Wellness Manager.

As a wellness manager, you are responsible for overseeing spa operations, developing wellness programs, managing staff, ensuring customer satisfaction, maintaining safety standards, handling finances, and enhancing guest experiences.

Requirements :

  • Holds an internationally recognised certification or diploma in Spa and Wellness, such as CIBTAC or ITEC.
  • Deep passion for the Spa & Wellness industry.
  • Strong understanding of wellness operations, software systems, and report analysis.
  • Self-driven and capable of inspiring and leading a team.
  • Well-groomed with a professional and polished appearance.
  • Strong customer service orientation with a focus on guest satisfaction.
  • Proven leadership and team management skills.
  • Background in strategic planning and marketing is highly preferred.
  • Fluent in both spoken and written English and Bahasa Indonesia.
  • Key Responsibilities :

    Wellness Operations

  • Oversee all aspects of Spa & Wellness operations, ensuring smooth daily management and service excellence.
  • Maintain and enforce operational standards, addressing any issues promptly and effectively.
  • Continuously evaluate operational efficiency, including stock control, procurement, spa software usage, task rotations, and duty management.
  • Update and maintain operational manuals and SOPs to ensure consistency in service delivery.
  • Financial Oversight

  • Monitor revenue performance and ensure wellness center meets or exceeds financial targets.
  • Manage budgets, daily operating expenses, and inventory levels to ensure optimal profitability.
  • Enhance team productivity through regular performance reviews, training, and incentive programs.
  • Sales & Marketing Strategy

  • Develop and implement annual sales and marketing plans, including a calendar of events and promotions.
  • Ensure visibility of promotions within the spa and across the resort through strategic placement of marketing materials and well-informed team members.
  • Track campaign performance with ROI analysis and post-event reports to drive future improvements.
  • Team Leadership & Development

  • Set clear targets for all key roles within the Wellness team and regularly review performance.
  • Provide ongoing leadership and guidance to foster a motivated and service-oriented team.
  • Cultivate a supportive work culture by encouraging feedback and maintaining open communication.
  • Regularly update the team on business goals, recognize outstanding performance, and align efforts with the overall resort objectives.
  • Guest Relations & Internal Collaboration

  • Analyze guest feedback to identify opportunities for service enhancement.
  • Respond to guest concerns and complaints with prompt and professional follow-up.
  • Manage VIP and media visits to the spa, ensuring high standards of service and hospitality.
  • Build strong relationships with regular guests, VIPs, and key resort departments, actively representing the wellness center in internal meetings and initiatives.
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    Manager • Kuta, Bali, Indonesia

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