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Trainer & Application Support Specialist

Archipelago InternationalJakarta Selatan, Jakarta, Indonesia

10 days ago

Job type

Quick Apply

Job description

Our Sister Company, Sentinel Tech, currently looking for a Trainer & Application Support Specialist

Sentinel Tech was born out of the hospitality industry by technologists inside the hospitality industry. Sentinel Tech specializes in hospitality technology in all forms. Combining 25 years of hospitality experience, we are now delivering our service that answers all of your pain points in hotel PMS experience.

OVERVIEW

Job Description

We are looking for a proactive and tech-savvy Trainer & Application Support Specialist to support our Employee Management System (EMS). You will be responsible for educating users and ensuring smooth daily operations by providing first-level support, helping teams leverage the system efficiently for HR processes including attendance, leave management, payroll, and recruitment.

Key Responsibilities

Training :

Deliver comprehensive training sessions (on-site and remote) to new and existing users.
Create and maintain user manuals, video tutorials, and FAQs tailored to EMS features.
Continuously evaluate training effectiveness and update materials accordingly.

Application Support :

Serve as the main point of contact for EMS-related questions and technical support.

Diagnose and resolve issues related to EMS modules.

Escalate software bugs or system requests to the development team when necessary.

Qualification Requirements

1-3 years of experience in application training, support, or HR operations.

Strong interpersonal and communication skills in English.

Ability to explain technical concepts in a clear, non-technical manner.

Previous experience supporting or training on HR software or ERP systems is an advantage.

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Application Support • Jakarta Selatan, Jakarta, Indonesia