Onboarding & Implementations Consultant

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs . We’re proud to be featured on among the fastest growing companies by Y-Combinator .

About the Job

At Xendit, we are seeking a skilled Onboarding and Implementation Consultant to join our team and lead the seamless integration of new B2B SaaS clients onto our platform. As an Onboarding and Implementation Consultant, you will be responsible for guiding clients through the setup and configuration process, ensuring their specific business needs are met. You will manage technical integration tasks, including API integrations and data migrations, to connect our platform with clients' existing systems. Additionally, you will collaborate with clients to understand their operational requirements and provide tailored training sessions to ensure they can effectively utilize our platform. Project management skills are essential as you will coordinate with cross-functional teams to ensure a smooth transition from sales to onboarding. Furthermore, you will serve as the primary point of contact for clients during the onboarding process, promptly addressing any technical or operational issues that arise. If you thrive in a dynamic environment, excel in client interaction, and have a strong technical acumen, we encourage you to apply for this role.

Minimum Qualifications

• Currently based in Jakarta or Jabodetabek area
• 2 to 4 years of experience in a client relationship focused role, e.g., Client Servicing, Technical Account Management, Technical Support Account Management, Professional Services or Consulting
• Able to make complicated technical subjects sound simple
• Passion for Technology, and a desire to understand products, use cases, value propositions and technical components
• Can thrive on autonomy and have proven you can push towards a goal by yourself
• Communicate effectively across various stakeholders and manage these relationships well - internal teams and external customers
• Able to stay agile in ambiguous situations
• Able to think strategically, but also don’t mind doing the nitty gritty

Preferred Qualifications

Responsibilities

Create a Job Alert

Interested in building your career at Xendit? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

LinkedIn Profile

What is your country of residence?

Will you require visa sponsorship in the country in which this position is located?

If you are comfortable in doing so, please share your current monthly gross salary

We're passionate about ensuring people are paid what they're worth! But we all have limitations - help us ensure we are making the most of your time, by giving us an indication of your salary expectations for Xendit. A fixed number or range is acceptable; but please specify currency!

Your privacy is important to us : your response to this question is private and only visible to approved management.

If you are comfortable in doing so, please share your expected monthly gross salary

We're passionate about ensuring people are paid what they're worth! But we all have limitations - help us ensure we are making the most of your time, by giving us an indication of your salary expectations for Xendit. A fixed number or range is acceptable; but please specify currency!

Your privacy is important to us : your response to this question is private and only visible to approved management.

#J-18808-Ljbffr