Head of Operations

We are seeking a visionary, strategic, and results-driven Head of Retail Operations to lead and expand our retail network at the national level. This role requires strong capabilities in managing multi-store operations, developing sustainable business strategies, and ensuring an exceptional customer experience at every point of service.

Education & Experience

Bachelor’s Degree in Management, Marketing , or related field.

Minimum 8–10 years of experience in retail operations , with at least 3–5 years in a managerial or head-level position.

Proven experience managing multi-store operations on a national or regional scale.

Strong knowledge in P&L management, business strategy, and store expansion planning .

Key Responsibilities

Develop and execute operational and collaborative strategies to achieve sales and business growth targets .

Ensure effective and efficient store operations management across all branches.

Implement strategic initiatives in inventory, warehouse, and distribution management.

Strengthen sales and profitability alignment through effective P&L and performance management.

Build and maintain standardized operational systems across business units.

Design and execute customer engagement strategies aligned with company goals.

Collaborate cross-functionally to support business expansion and new initiatives.

Strong leadership and people management skills.

Excellent networking abilities across various communities and generations.

Analytical thinking and data-driven decision-making.

Deep understanding of customer journey and retail excellence .

Outstanding communication and negotiation skills.

Adaptive to market changes and evolving retail trends (online & offline integration).

Proficient in sales analytics tools, POS systems, and KPI dashboards .

How many years' experience do you have as a Head of Operations?

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