IT Functional Support
PT. Erajaya Swasembada, Tbk.Daerah Khusus Ibukota Jakarta, Jawa, Indonesia1 day ago
Job descriptionEducational background in Information Technology, Information Systems, Computer Science, or a related field . Minimum 2 years of experience in IT Application Support, System Support, or IT Operations . Skilled in system analysis, application troubleshooting, and cross-team coordination between IT and business units . Proficient in ticketing tools, basic SQL, technical documentation, and SLA management . Experience in retail, distribution, or fast-paced operational environments is highly preferred. Associate Full-time Information Technology Retail
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Job Desk
- Handle and follow up on user access, verification requests, and application issues while ensuring SLA compliance.
- Provide technical support during system go-live, new store openings, or company events .
- Coordinate the application support team to ensure system readiness and effective user support.
- Develop and maintain operational documentation, manuals, and training materials .
- Supervise system monitoring, daily reports, and issue escalation when needed.
Job Requirements
Seniority level
Employment type
Job function
Industries
Location : Jakarta, Indonesia.
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It Support • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia
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