Dispute and Settlement Analyst

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer.

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.

🚀 Where We Are Now : Series A Startup with Boundless Opportunities! 🚀

🎯 Our Vision for Payment Transformation : We’re on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.

📲 Strategic Partnership with Top Brands : As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.

🚀 Your Opportunity to Innovate : If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.

The Dispute and Settlement Analyst will be responsible for managing large customer bases, preferably in payments / B2C ecommerce domains, and have experience in driving strategies for onboarding, retention, growth, and loyalty.

Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.

Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together! 🚀💳#IndepaySetaraJourney #PaymentsInnovation

What your current role should be like?

• Proven experience (3+ years) in customer support, handling inquiries, complaints, and disputes in high-volume B2C or payment environments.
• Solid track record in managing end-to-end merchant satisfaction metrics, ensuring quality SLAs, and implementing data-driven improvements.
• Hands-on involvement in utilizing analytics tools to identify patterns in disputes and integrating insights into product enhancement roadmaps.
• Demonstrated expertise in leading and mentoring teams, ensuring adherence to OKRs, and crafting impactful SOPs and training modules.
• Proficiency in creating dashboards and periodic reports to highlight complaint trends and deliver actionable insights for management.

What will you do?

Requirements

What do you have?

How do you do it?

Benefits

What do we offer?

You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer :

Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.