Service Reporting Analyst - Systems Integrator

Ready to transform service data into actionable insights?

Join a technology services provider recognised for delivering IT infrastructure, cybersecurity, and managed solutions to enterprises worldwide. With a reputation for reliability and innovation, the organisation continues to help businesses optimise operations and achieve measurable outcomes.

The team is hiring a Service Reporting Analyst to design, develop, and maintain reporting frameworks that track performance across services. The role will focus on analysing trends, producing accurate reports, and supporting stakeholders with insights that drive service improvement and business decisions.

Turn data into results that matter. Apply now!

Key Responsibilities :

• Develop, generate, and maintain regular service performance reports and dashboards for internal and external stakeholders.
• Analyze service metrics, SLAs, and KPIs to identify performance trends and areas for improvement.
• Collaborate with service managers and technical teams to review and enhance reporting processes.
• Provide actionable insights and recommendations based on data analysis to improve service delivery.
• Ensure data integrity and accuracy in all reports and dashboards.
• Support audits, compliance checks, and governance processes by providing accurate reporting documentation.
• Automate reporting processes where possible to improve efficiency and timeliness.
• Act as a key liaison between operational teams and management, translating data into meaningful insights for business decision-making.

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