Director of Operations - Hilton Bandung Padalarang

Overview

Director of Operations - Hilton Bandung Padalarang (Job Number : HOT0BVU7)

Work location : Hilton Bandung Padalarang Jl. Parahyangan Raya, Kota Baru Parahyangan, Padalarang Bandung 40553

Exceptional Hospitality Starts With You

As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.

In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.

Here’s what you’ll do during a typical day :

Responsibilities

• Lead and manage all operational departments (front office, housekeeping, food and beverage, engineering) to ensure efficient operations aligned with the hotel's goals.
• Collaborate with the General Manager to develop and implement operational strategies that drive performance and guest satisfaction.
• Oversee day-to-day hotel operations; ensure departments work cohesively to deliver an exceptional guest experience.
• Implement best practices and process improvements to optimize resources, reduce costs, and increase efficiency.
• Ensure guest interactions meet or exceed service standards; address guest concerns quickly and professionally.
• Monitor guest feedback and work with department heads to improve service quality and satisfaction.
• Manage departmental budgets with the finance team to control costs, maximize revenue, and meet financial targets.
• Analyze operational financial reports to identify profitability opportunities while preserving service quality.
• Lead, motivate, and develop department heads and teams; foster a positive work environment and engagement.
• Provide ongoing training and development for staff and promote continuous improvement.
• Coordinate with all department heads for seamless communication and smooth operations.
• Partner with sales, marketing, and revenue management to align operations with business objectives including occupancy optimization and guest experience.
• Ensure compliance with health, safety, and regulatory standards; conduct audits and implement corrective actions.
• Manage risk by following hotel policies, emergency protocols, and security measures.
• Prepare regular reports on operational performance, guest satisfaction, and financial metrics; present insights to senior leadership.
• Track KPIs to assess efficiency and support data-driven decisions.

What It Takes

What We’ll Help You Thrive With

Hilton invests in team well-being and provides perks and benefits, including :

Join an Award-Winning Workplace Culture

At Hilton, we’re committed to creating an exceptional workplace for team members and guests alike.

We’ve welcomed more than 3 billion guests worldwide and earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With 24 brands, we strive to set new standards for travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job : Guest Services, Operations, and Front Office

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