Head of Growth

About OnlinePajak

OnlinePajak,   an Achilles Systems company, is a non-typical SaaS company based in Indonesia that provides enhanced tax processing services to thousands of Indonesian taxpayers, both individuals, and companies. Founded in 2015, OnlinePajak aims to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. It has grown to become one of the fastest-growing startups in the country, processing more than 10% of Indonesia's economy through its platform.

Backed by prominent investors such as Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation Fund, OnlinePajak has offices in Indonesia, Sydney, and Singapore. The company's diverse and ambitious team is committed to delivering high-quality products, services, and processes.

Our Culture

At OnlinePajak , our most valuable resource is our people. We believe OnlinePajak characterized by open communication, collaboration, and respect. In addition, we foster a culture of learning and development as a sustainability goal for the organization while we claim that we are diverse, and jubilant about what we do.

Role Purpose :

This role is responsible for identifying and pursuing growth opportunities through various channels and tactics, and combines aspects of marketing and growth hacking to drive business growth.

We expect talent that is both analytical and creative – a data-driven person that can use technology to build and manage a comprehensive marketing plan, while at the same time leveraging their keen eye for design to become the custodian of everything that makes our brand special.

Responsibilities :

Collaborate with business units to design and implement growth initiatives for customer acquisition and retention

Develop strategies to increase active user base and drive transaction frequency for key products

Develops actionable insights to inform growth strategies by gathering and analyzing data to identify areas for improvement in the customer journey

Lead digital adoption efforts for the platform / app and specific products, driving installs, registrations, and sustained usage

Identify and address barriers to digital engagement, tailoring initiatives for different customer segments

Oversee performance marketing campaigns and customer lifecycle initiatives to meet KPIs

Leverage data insights to optimize acquisition and engagement efforts across channels

Partner with product, business development, and customer experience teams to align marketing strategies with product roadmaps

Act as a bridge between marketing and operations to ensure smooth implementation of campaigns

Use analytics to monitor customer behavior and campaign performance

Generate insights to inform future strategies and enhance ROI

Requirements :

Min 7 years in the relevant growth position, with min 3 years in leadership role

Possess strong experiences in user acquisition, user retention and growth marketing

Ideally min Bachelor's Degree in Computer Science, Information Systems, or related field of major from a recognized university

Having a great eye for design and detail

Experience implementing growth solutions for the company

Strong analytical and problem-solving skills

Ability to communicate and deliver presentations with data as based on insight / analysis

A passion for a fast-paced and at times unpredictable environment

Ability to multitask and work under pressure

Have a "getting things done" mentality with an entrepreneurial mindset

Preferable someone that has strong expertise and experience working in the various SaaS platforms as the place of work such as : compliance, financing, payment / fintech industry

What OnlinePajak can offer :

Opportunity to make impact to the country and revolutionizing the way companies and individuals process taxes, invoices, and payrolls in Indonesia

Opportunity to work in lean organization with international set of team

Competitive compensation based on performance and benefits to support your well-being

Facility to get strong personal and professional development

Join our dynamic team at OnlinePajak and be part of our mission to revolutionize the way taxes, invoices, and payrolls are processed in Indonesia. Apply now for the Head of Growth position and let's grow together!