Staff Technical Account Manager - AEMS

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Roles and Responsibilities

Provides account management for Premier Support and Escalated accounts. Develops and drives action plans to resolve issues, maintains customer communication, and advocates for the customer to ensure successful implementation and operation of GE Digital software solutions. May directly support support cases. Experience managing enterprise customers in Advanced Energy Management Systems (AEMS).

Develops specialised knowledge in their discipline, serves as a best practice / quality resource, and stays updated on technical developments. Contributes to strategy and policy development within their area.

Understands best practices and market differentiation factors. Recognizes how their area integrates with others.

Uses judgment to make decisions or solve moderately complex tasks in operational / product management, manufacturing, technology, or engineering. Applies technical experience and data analysis for recommendations. Utilizes multiple sources for decision-making.

Acts as a resource for less experienced colleagues. May lead small projects or support contracts. Communicates complex information effectively and works to build consensus. Developing persuasion skills to influence others within their field.

Required Qualifications

Bachelor's degree in Electrical Engineering or Computer Science.

Desired Characteristics

Strong communication skills. Ability to analyze and resolve problems.

Experience leading programs or projects. Ability to document, plan, market, and execute programs. Project management skills.

Technical experience supporting or delivering Energy Utility Control Systems (EMS / DMS).

Experience with IT software support, including Linux and Windows.

In-depth expertise in Energy Utility Control Systems products.

Additional Information

Relocation Assistance Provided : No

#LI-Remote - This is a remote position

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