Junior Support Engineer

Overview

We are seeking Junior Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

The ideal candidate will love technology, helping customers and solving complicated technical issues. They will have a direct impact on our developer experience, product quality and support process efficiency.

You will :

• Triage incoming support requests, categorize, and raise critical issues to the team as priority tickets, and generally help manage the queues.
• Assist users with account management issues, and other less technical questions about the Supabase Platform itself
• Assist with incident Swarming, helping to reply to tickets relating to incidents or other major events happening.
• Identify patterns in tickets, point out frequent issues, and identify areas where we can better automate our responses to get users answers faster.
• Assist with more technical issues as you are able, including issue reproduction, providing plenty of opportunities to grow and learn.
• Help update support documentation - knowledge articles, troubleshooting guides, templates, documentation

You are :

Nice to Haves

Timezones & Logistics

What We Offer

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time :

All communication is remote and we aim to move fast.

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