Head of Consumer (Financial Service)

Join to apply for the Head of Consumer (Financial Service) role at Mekari

Join to apply for the Head of Consumer (Financial Service) role at Mekari

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Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you : builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description :

The Head of Consumer is someone who develops and implements strategies to drive consumer engagement, growth, and satisfaction of Mekari's financial services. This role requires a blend of strategic vision, operational expertise, and a deep understanding of consumer behavior in Indonesia's financial services industry. As the Head of Consumer, you will be responsible in :

• Strategic Leadership :
• Develop and execute the strategic plan for consumer-focused financial services.
• Identify market opportunities and trends to drive product innovation and improvement.
• Collaborate with senior leadership to align consumer strategies with overall business goals.
• Consumer Experience Management :
• Oversee the design and implementation of consumer-centric solutions and initiatives.
• Ensure exceptional user experience and satisfaction through continuous feedback loops and improvements.
• Analyze consumer feedback and usage data to inform product development and enhancements.
• Market Analysis and Research :
• Conduct market research to understand consumer needs, preferences, and behaviors.
• Stay abreast of industry trends, regulatory changes, and competitive landscape.
• Utilize market insights to drive product innovation and strategic initiatives.
• Team Leadership and Development :
• Manage and mentor a team of product managers, analysts, and other professionals within the consumer segment.
• Foster a collaborative and high-performance team environment.
• Set clear goals and performance metrics for team members, providing regular feedback and development opportunities.
• Stakeholder Management :
• Work closely with internal stakeholders, including marketing, sales, and technology teams, to ensure alignment and integration of consumer initiatives.
• Build and maintain strong relationships with external partners, clients, and industry influencers.
• Compliance and Risk Management :
• Ensure all consumer-facing products and initiatives comply with relevant regulations and industry standards.
• Proactively identify and manage risks associated with consumer products.

Requirements :

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at (ENG) or (INA) to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Industries

Software Development

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