Head of Operations and Services

Responsibilities

• Lead, set standards and monitor the operations of the Front Office Department to ensure quality with international standards including creating innovation, evaluating and making improvements if gaps occur in providing excellent service to patients, patient families or visitors.
• Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives / programs / projects to increase patient satisfaction including becoming an agent of change in the Hospital.
• Establish control processes in providing services including creating a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives / programs.

Qualifications

Additional Information

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It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Healthcare & Medical More than 10,000 employees. Siloam Hospital Group (SHG) is Indonesia’s top leading hospital chain with 41 hospital units across the nation, providing progressive and innovative healthcare services since 1996.

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