Delivery Manager

Job Description Summary

Provides expertise in sustained customer success and growth in the post‑sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

Key Responsibilities

• Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
• Accountable for the end‑to‑end software delivery to meet the schedule, cost and quality commitments.
• Project Execution control : Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables.
• Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues.
• Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer.
• Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets, Miro).
• Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc.).
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers.
• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables.
• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team / resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
• Ensure a smooth transfer to maintenance at project end.
• Engage in Customer management activities with Project Manager.
• Work with Project Manager to report or resolve any process non‑conformances in a timely manner.

Additional Responsibilities

Personal Skills

Basic Qualifications

Desired Characteristics

Additional Information

Job Details

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