Student Support Officer / Administrator

Overview

Transformational Institute is an Australian based independent Registered Training Organisation delivering vocational qualifications and short courses with flexible delivery options. We are an equal opportunity employer and value diversity in the workplace. We are seeking a diligent and detail-oriented Student Support Officer / Administrator for our Jakarta location. This is a full-time position intended for someone looking to make a difference and grow with the company.

Key Responsibilities

• Welcome all students in a positive manner and assist them as required.
• Answer, screen and transfer incoming phone calls, and distribute phone messages to the respective personnel.
• Provide excellent customer service and satisfactory advice to all stakeholders about the Institute.
• Respond to and solve queries.
• Collect, maintain and store records logs.
• Assist with daily maintenance of campus operations and services.
• Provide assistance and administrative support to other departments.
• Practice satisfactory customer care procedures in personal interactions.
• Uphold cultural responsiveness – be aware of, and responsive to, customers\' cultural needs.
• Generate, gather, process and maintain student documentation.
• Check whether required documents have been received and whether the contents are satisfactorily completed, per requirements (i.e. all questions answered).
• Enrol, update and maintain student information in the student management system (aXcelerate).
• Assist in issuing Offer letters and enrolment confirmations.
• Build client satisfaction by addressing their issues.
• Generate, update and maintain data reports.
• Collect, update, process and maintain student class attendance records (physical and electronic).
• Collect, update, process and maintain student course progress records, e.g. from received assessments.
• Contact students and follow up on student services matters, such as poor student attendance.
• Gather and process student requests such as leave or withdrawal.
• Assist in the preparation of student events such as orientation day.
• Ensure all student documentation is maintained properly according to requirements (physical and electronic).
• Log all communications with students in aXcelerate.
• Student Support and Welfare / Wellbeing.
• Provide students with administrative assistance and personal guidance in accordance with the Institute’s procedures.
• Provide support, assistance and advice to students or refer them to appropriate services (e.g. academic, medical, visa obligations, counselling, emergency services, accommodation).
• Follow up with students who have been referred to external agencies and services to ensure timely responses.
• Participate in professional development sessions as required.
• Listen and respond to student complaints, concerns and difficulties that may arise inside or outside the Institute.
• Process student complaints and appeals in accordance with the Institute’s procedures.
• Contribute to the development and improvement of policies, procedures and documentation.
• Contribute to the list of referral services in the community to offer to students.
• Maintain student support records and ensure they’re stored in accordance with the Institute’s privacy policies and procedures.
• Maintain confidentiality, composure and professionalism at all times.

Requirements

What We Offer

How to Apply

If you are the right candidate, please apply now and forward your detailed resume to

Seniorit y level

Employment type

Industries

East Jakarta, Jakarta, Indonesia

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