Senior User Operations Specialist (Mandarin Speaker)

Senior User Operations Specialist (Mandarin Speaker)

Conduct and regularly update competitive research, identifying market trends, product updates, and user engagement strategies.

Prepare clear, structured reports to communicate findings and actionable recommendations.

Lead content iteration for chatbot and robocall scripts, ensuring accuracy, clarity, and effectiveness in user communication.

Collaborate with cross-functional teams to understand campaign objectives and contribute to impactful messaging development.

Support localization efforts by ensuring communication styles align with local market preferences.

Job Requirements

3+ years of work experience in user operations, customer engagement, marketing, or related fields.

Strong attention to detail and ability to produce high-quality, accurate deliverables.

Excellent written and verbal communication skills, capable of turning research findings into clear, actionable reports.

Experience with chatbot / robocall script development and user engagement tools.

Proficiency in Mandarin (Chinese) is highly preferred for cross-border collaboration.

Organized, proactive, and able to manage multiple projects simultaneously.

About the Company :

Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc., founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked.

Fintopia Indonesia, led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals.

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