Guest Experience Specialist – Remote

About The Flex

At The Flex , we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless . Our technology powers this mission : a proprietary Property Management System (PMS) that automates bookings, communication, and operations across global cities — creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and obsessed with excellence. If you thrive on making people happy and turning problems into opportunities, this is your chance to join a company changing how the world lives and travels.

The Role

As a Guest Experience Partner , you’re the face and voice of The Flex — ensuring that every guest feels cared for, informed, and supported from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that values both technology and human touch . This isn’t just about answering questions — it’s about creating memorable stays , building trust, and turning guests into lifelong fans.

Key Responsibilities

• Guest Support – Respond promptly to guest inquiries across chat, email, and phone with professionalism and empathy.
• Smooth Stays – Guide guests through check-in, checkout, and troubleshooting during their stay.
• Problem Solving – Take ownership of issues, coordinate with operations teams, and ensure fast resolution.
• Communication Excellence – Keep guests informed at every step — clarity and tone matter as much as speed.
• Process Feedback – Identify recurring issues and share insights with product and ops teams to improve our PMS and service delivery.
• Upselling & Engagement – Suggest add-ons or local services that enhance guest experience and satisfaction.

What You Bring

Why Join The Flex

The Flex

We’re not just building another hospitality brand. We’re creating a global ecosystem for flexible living — powered by automation, data, and a deep belief in human connection. If you want to help redefine what it means to feel at home — apply now .

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