Senior Associate Collections Manager

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk / return decision. Additionally, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.

Required Qualifications

Seniority level : Associate

Employment type : Full-time

Job function : Administrative, Sales, and Finance

Industries : Investment Banking and Financial Services

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