Associate Customer Success Manager, Indonesia

Associate Customer Success Manager, Indonesia

Location : Remote, open to contractors from the APAC region.

WHO WE ARE

DoiT is a global technology company that combines data, technology, and human expertise to help cloud‑driven organizations grow and innovate. With over 4,000 customers worldwide, we specialize in Kubernetes, GenAI, CloudOps, and more, and partner with AWS, Google Cloud, and Microsoft Azure.

THE OPPORTUNITY

We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, acting as the partner and journey orchestrator for a high‑volume portfolio. The ideal candidate is highly self‑motivated, goal‑oriented, and eager to use data‑driven insights to promote customer retention and value realization.

RESPONSIBILITIES

• Own a portfolio of accounts, leveraging automated playbooks to help customers achieve value across onboarding, adoption, renewal, and expansion.
• Deliver one‑to‑many customer training and education sessions and host office hours for Q&A.
• Analyze customer sentiment and growth propensity using the Customer Success tooling, identifying strategic customers for account planning.
• Support the Account Management team with adoption insights, focusing on deep relationships with CFOs, FinOps leads, engineers, and cloud architects.
• Manage customer escalations, identify risk, and build mitigation plans with Account Management and CS leadership.
• Act as the customer advocate, building trust and transparency.
• Escalate product feedback to engineering and product managers.
• Maintain a detailed understanding of DoiT’s products and help customers leverage solutions.

QUALIFICATIONS

BONUS POINTS

BENEFITS

OUR CULTURE

Many Do’ers, One Team. We actively cultivate an inclusive, equitable workplace where every unique perspective enhances our innovation. By celebrating differences, we create an environment where everyone feels valued, contributing to our collective success.

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