Junior Service Delivery Manager

This position is responsible for ensuring efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the team and budget including resolving challenges.

Roles and responsibilities :

• Managing the overall delivery of IT services to clients and internal stakeholders, focusing on maintaining SLAs, ensuring service quality, and managing client relationships.
• Tracking incidents to meet SLAs.
• Leading the team, managing conflicts if any, and ensuring processes and tasks are handled efficiently.
• Providing reports as per customer requests.
• Establishing relationships within the internal team and externally.
• Improving cross-department collaboration in the Customer Division.

Requirements :

Additional questions include :

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