Customer Success Lead

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer.

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.

Where We Are Now : Series A Startup with Boundless Opportunities! 🚀

Our Vision for Payment Transformation : We’re on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.

Strategic Partnership with Top Brands : As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.

Your Opportunity to Innovate : If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.

We are looking for a seasoned B2C Customer Success professional for this position, preferably in payments / B2C ecommerce / etc domains. The ideal Talent must be well versed in driving strategies for onboarding, retention, growth, and loyalty, leading to an un-paralleled consumer experience. The candidate should have handled a large customer base (e.g. 1m+) using technology to manage customer touchpoints, used automation for meeting the strategic goals, and enabled a digital experience to customers that stays ahead of the curve.

Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.

Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together! 🚀💳#IndepaySetaraJourney #PaymentsInnovation

What your current role should be like?

• You are experienced in managing customer success for large-scale, B2C consumer-facing apps or portals, ideally in payments, e-commerce, or similar domains, with a proven track record of handling 1M+ customers and driving customer retention, loyalty, and growth strategies.
• You are skilled in using technology to manage customer touchpoints and enhance engagement through automation, data analysis, and customer insights.
• You have led cross-functional collaboration with sales, tech, and marketing teams to improve customer experience and ensure strategic goals are met.
• You are well-versed in metrics like NPS / CSAT and have implemented frameworks to optimize customer satisfaction and loyalty.
• Your role has required a balance of strategic planning and hands-on execution, ensuring seamless onboarding, retention, and issue resolution processes while leveraging tools like Salesforce and Google Optimize.

What will you do?

Requirements

What do you have?

How do you do it?

Benefits

What do we offer?

You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer :

Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.