Team Leader Contact CenterPt Analis Teknologi Consula • Indonesia
Tidak lagi menerima lamaran
Team Leader Contact Center
Pt Analis Teknologi Consula • Indonesia
8 hari yang lalu
Uraian TugasPendidikan minimal S1 jurusan Manajemen, Ilmu Komunikasi, Psikologi, Hukum, dan bidang terkait. Pengalaman minimal 2 tahun sebagai Team Leader Contact Center, terutama di industri perbankan, call center, atau BPO. Memiliki kemampuan komunikasi, presentasi, dan leadership yang baik. Berpengalaman dalam complaint handling, administrasi, dan penggunaan sistem Contact Center (CRM, ACD, Ticketing, Monitoring tools). Mampu menggunakan program komputer Word dan Excel untuk membuat laporan rutin (harian, mingguan, bulanan). Memiliki integritas, disiplin, jujur, loyalitas tinggi terhadap perusahaan. Tunjangan Jabatan Rp350.000. Tunjangan Shifting Weekday Rp30.000, Shifting Weekend Rp65.000. BPJS Kesehatan dan BPJS Ketenagakerjaan. Kompensasi Akhir Kontrak. Fasilitas kerja yang kondusif.
Company Overview
PT Mitracomm Ekasarana membuka lowongan Team Leader Contact Center.
Responsibilities
- Memimpin dan memotivasi tim agent untuk mencapai target pelayanan dan penjualan.
- Melakukan coaching, mentoring, serta evaluasi rutin terhadap performa anggota tim.
- Menangani eskalasi keluhan nasabah dengan solusi yang tepat dan profesional.
- Menyusun laporan performa dan analisis hasil kerja tim secara periodik.
- Memantau performa tim melalui KPI & laporan harian.
Qualifications
Benefits
Location
Usia maksimal 35 tahun. Penempatan kerja di Kantor Area PT Pesonna Optima Jasa di Ringroad Utara, Maguwoharjo, Depok, Sleman, DI Yogyakarta.
Application
Apabila berminat, kirimkan CV lengkap ke alamat email dengan Judul Email : Nama Pelamar – Team Leader Contact Center.
#J-18808-Ljbffr
Buat peringatan pekerjaan untuk pencarian ini
Team Leader Contact Center • Indonesia
Pekerjaan terkait
Job Title : TikTok Shop Manager Location : ''Remote'' Job Type : Full-time Who We Are : At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfu...Menampilkan lebih banyak Job Title : TikTok Shop Influencer Manager Location : ''Remote'' Job Type : Full-time Who We Are : At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel beh...Menampilkan lebih banyak 
Write Edge was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.F...Menampilkan lebih banyak
We are seeking compassionate and detail-oriented Telehealth Professionals to join our growing team.In this role, you will provide virtual healthcare services to patients, offering support, consulta...Menampilkan lebih banyak
Team Leader (Supervisor Cabang) - Masaran
Amartha • Indonesia
Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami.
Tugas utama adalah bertanggung jawab untuk memastikan efisiensi ope...Menampilkan lebih banyak
Terakhir diperbarui: 7 hari yang lalu • Dipromosikan
TikTok Shop Manager
STERRY • ID
Quick Apply
Terakhir diperbarui: 30+ hari yang lalu
TikTok Shop Influencer Manager
STERRY • ID
Quick Apply
Terakhir diperbarui: 30+ hari yang lalu
Head of IT Department
TechGrid Asia • Indonesia
We are seeking an experienced and strategic Head of IT Department to lead our IT division, overseeing all aspects of infrastructure, cybersecurity, custom development, and IT operations.This role w...Menampilkan lebih banyak
Terakhir diperbarui: 7 hari yang lalu • Dipromosikan
Senior Centre Manager, Indonesia (Remote)
Write Edge • ID
Quick Apply
Terakhir diperbarui: 30+ hari yang lalu
Regional Customer Success Manager Leader
Cobden & Carter International • WorkFromHome, Indonesia
Regional Customer Success Manager Leader.About the job Regional Customer Success Manager Leader.Require an enthusiastic and a talented person who thrives in enterprise software sales and can : .Be th...Menampilkan lebih banyak
Terakhir diperbarui: 8 hari yang lalu • Dipromosikan
Service Delivery Manager
Cartrack • Indonesia
We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced.Oversee daily operations and optimize processes for peak performance.Lead after-sales sup...Menampilkan lebih banyak
Terakhir diperbarui: 8 hari yang lalu • Dipromosikan
Partnerships & Ecosystem Manager
Indepay | Setara Networks • WorkFromHome, Indonesia
This range is provided by Indepay | Setara Networks.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We at Indepay | Setara Networks are here to ...Menampilkan lebih banyak
Terakhir diperbarui: 7 hari yang lalu • Dipromosikan
Business Analytic Head
CIMB Niaga • Indonesia
Business partners and analytics-driven specialists for identifying incremental business revenue and volume potential through quantitative methodology by developing actionable insights, identificati...Menampilkan lebih banyak
Terakhir diperbarui: 8 hari yang lalu • Dipromosikan
System Analyst
AJARI.AI • Indonesia
AJARI TECHNOLOGIES is a technology company specializing in AI-powered learning and workforce development platforms.Our solutions are designed to scale for governments, institutions, schools, univer...Menampilkan lebih banyak
Terakhir diperbarui: 24 hari yang lalu • Dipromosikan
Telehealth Professional
CrewBloom • ID
Quick Apply
Terakhir diperbarui: 30+ hari yang lalu
Administrator Oracle (Production Team)
AICA Asia Laminates Holding Co., Ltd. • Indonesia
Kawasan Industri Indotaisei, Cikampek, Kab.Bachelor's degree (S-1) in any major.Experience working with Oracle systems in a manufacturing company.
Willing to be placed in the Indotaisei Cikampek Ind...Menampilkan lebih banyak
Terakhir diperbarui: 5 hari yang lalu • Dipromosikan
Client Operation Sr. Supervisor
ATI Business Group • Indonesia
ATI Business Group is looking for a strong.Client Operations Senior Leader.As a leader you will oversee daily operations, identify and implement workflow improvements, and maintain clear communicat...Menampilkan lebih banyak
Terakhir diperbarui: 1 hari yang lalu • Dipromosikan
VP GTS Client Implementation
HSBC • Indonesia
Some Careers Shine Brighter Than Others.If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Trade has been the foundation of HSBC sin...Menampilkan lebih banyak
Terakhir diperbarui: 3 hari yang lalu • Dipromosikan
Head of Operations (Aviation)
Monroe Consulting Group • Indonesia
Our client, a reputable international aviation services company, is seeking an experienced.This role ensures high-quality, efficient, and safe operations that align with global standards, customer ...Menampilkan lebih banyak
Terakhir diperbarui: 19 hari yang lalu • Dipromosikan
AMER, Sales Lead
Supabase • WorkFromHome, Indonesia
Supabase is the Postgres development platform, built by developers for developers.We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Sear...Menampilkan lebih banyak
Terakhir diperbarui: 1 hari yang lalu • Dipromosikan
Direct Contract, Field Collector Recovery, Risk Management Group
DBS Bank • Indonesia
Collection Process Improvement Specialist.Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks.We provide an independent...Menampilkan lebih banyak
Terakhir diperbarui: 5 hari yang lalu • Dipromosikan
IT Audit Unit Head
Monroe Consulting Group • Indonesia
Senior Sales Manager at Monroe Consulting Group - Partnering with Businesses to Find Top Executive Talent.Monroe Consulting Group Indonesia is recruiting on behalf of a leading Financial Technology...Menampilkan lebih banyak
Terakhir diperbarui: 1 hari yang lalu • Dipromosikan