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ASTON Bangka Emidary Hotel & Conference Center - Chief Engineer

ArchipelagoIndonesia

30+ hari yang lalu

Uraian Tugas

Job Description : ADMINISTRATION

To be fully in charge and responsible for the smooth function of the departments administration, including the maintenance of an efficient filing system.
To make sure that all documents related to the operation of the department are being kept up to date and that all records are correctly maintained and filed, including the applicable code compliance certificates and local authority inspection reports for the property and its systems.
To assume full responsibility for the preparation and timely submittal of all reports.
To maintain a comprehensive library of manuals and parts list of all operational equipment, as well as a complete set of up to date drawings of all areas and systems.
To ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
To represent the Engineering function on the hotel's Executive Committee.
To oversee the preparation and update of the Departmental Operations Manuals.
To conduct regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

STRATEGIC

Develops system and procedure which ensure safety for customers, employees plant, machinery and property.

Defines service standards regarding maintenance in all areas of the hotel & ensures adherence to these.

Prepares preventive maintenance schedules and ensures adherence.

Directs budgeting process for all apical expenditure in order to ensure that the property is maintained to the best industry standards.

Identifies & develops new equipment & materials to enhance the product quality.

Identifies and inducts environment friendly system and equipment.

Develops an overall plan and strategy for optimizing use of energy.

SYSTEM

Guides the team in day to day operations of the hotel.

Ensures liaison with relevant Government agencies to ensure compliance of various statutory requirements.

Prepares capital & R & M budgets for Engineering.

Recommends change in methods / equipment / staff to improve departmental standards / productivity.

Coordinates and prioritizes maintenance activity of room & public area with executive housekeeper.

Directs the organization of work within the department, including assignments, time schedule & vocations.

Ensures adherence to company & hotel policies by departmental employees.

Ensures that all renovated areas as per required standards & specification prior to taking over from projects.

Constantly monitors key performance indicator for department & takes corrective action, as & when required.

Ensures spare parts & material available at all time in stores by proper planning.

Attends to any legal cases pertaining to Engineering department.

Customer Service

To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

To ensure that employees also provide excellent service to internal customers in other departments as appropriate.

To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

To assume full responsibility for the cost-effective operation of the Engineering Department.

To prepare the annual and revised Engineering budgets in close cooperation with the Director of Finance, relevant to the operational requirements of the property.

To keep accurate records and monitor closely all Engineering budget expenditures.

To proactively manage costs based on key performance indicators while still delivering the brand promise to the guest.

To allocate and countersign all invoices chargeable to the Engineering budget before they are processed and charged.

To establish an efficient system for the control and verification of all fuel deliveries to the premises.

To establish an efficient system for the control and verification of all utilities delivered to and consumed in the property.

To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

To strategically analyse business performance to facilitate accurate and meaningful forecasting.

To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational

To supervise closely all Engineering personnel in the performance of their duties, and delegate duties and responsibilities, as required.

To develop and implement a comprehensive preventive maintenance programme for all equipment in the hotel, including kitchen and laundry.

To coordinate and, if so requested, supervise special projects and employment of outside contractors.

To establish a well organised Engineering store and closely control inventory.

To implement a comprehensive elevator emergency procedure and initiate employee training on emergency release procedures with the elevator manufacturers agent.

To inspect, at least twice monthly, the entire building with particular attention to defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be given to areas of difficult access.

To work closely with the Security Manager in preparation and implementation of an Emergency Response Plan and the operation and maintenance of all life safety and security systems.

To advise the General Manager of potential improvements to the operation.

To work with Materials Management for the most economic purchase of parts and consumables and to write clear and concise purchase requests for each item.

To conduct training courses for hotel personnel in life safety and fire fighting, in conjunction with the Human Resources Department.

To control and monitor closely all utility consumption, to ensure optimum energy usage by all departments in the Hotel, notifying the General Manager of areas of utility wastage that could be reduced / eliminated.

To establish, control and monitor closely all environmental awareness and protection programmes, to ensure adherence by all departments in the Hotel, notifying the General Manager of areas that need improvement in environmentally responsible practices.

To ensure that the property, its systems and the operational procedures comply with all the prevailing local and national codes, notifying the General Manager of areas of non-compliance, if any.

To maximise the energy efficiency of all equipment, notifying the General Manager of energy-inefficient equipment that should be replaced.

To assume full charge of building maintenance and guestroom and public area renovations.

To establish a regular planned guestroom servicing programme.

To supervise the maintenance of gardens and grounds, including road surfaces.

To be fully responsible for the implementation of all company life safety procedures.

To assume overall responsibility for the functioning of all alarm systems and fire fighting equipment.

To make sure that Engineering employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.

Personnel

To oversee and assist in the recruitment and selection of all Engineering employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.

To oversee the punctuality and appearance of all Engineering employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.

To maximise the effectiveness of engineering employees by developing each of their skills and abilities through the appropriate training, coaching, and / or mentoring.

To conduct annual Performance Development Discussions with engineering employees and to support them in their professional development goals.

To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

To ensure that all employees have a complete understanding of and adhere to employee rules and regulations.

To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

To feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

Staff / Training

Ensures department employees are fully trained through constant On the job training.

Ensures attendance on behavioural and vocational training in own and related areas to enhance skills and encourage multifunctionality.

Personally conduct key trainings.

Ensures career development and succession planning for subordinates.

Uses Aston appraisal system to review the performance of direct subordinates and determine their development needs.

Recommends hiring, promotion, increment, disciplinary action, performance related salary increments for all subordinates.

Ensures department employee are fully trained on all hotel system, procedures to ensure safety requirements.

Counsels subordinates in personal and work related matters.

Motivates and encourages team building in Engineering Department.

Keep abets of latest developments in Hotel engineering.

Shared values

Ensures effective implementation of the following code of conduct at all time.

Conduct which is of highest ethical standards - intellectual, financial & moral.

Conduct which builds and maintains Team work, with mutual trust as the basis of all working relationship.

Conduct which puts the customer first, the company second and self last.

Conduct which exemplifies care for the customer through anticipation of need attention to detail, excellent and style and respect for privacy along with warmth and concern.

Conduct which demonstrates two - way communication accepting constructive debate and dissent whilst acting fearlessly with conviction.

Conduct which demonstrates with people, is our key asset, through respect for every employee and leading from the front regarding performance achievement as well as individual development.

Conduct which at all times safeguards the safety, security, health and environment of customers, employees and the assets of the company.

Conduct which eschews the sort - term quick fix the long-term establishment of healthy precedent.

Other Duties

To maintain strong, professional relationship with the relevant representatives from competitor hotels and other organisations.

To respond to changes in the Engineering function as dictated by the industry, company and hotel.

To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

To attend training sessions and meetings as and when required.

To carry out any other reasonable duties and responsibilities as assigned.

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