Field Investigator Surabaya

Responsibilities

• Investigate fraud cases escalated to the Anti-Fraud team (ABADI & Tunaiku) or cases categorized as fraud signals as assigned by the Anti-Fraud Investigator Supervisor/Team Leader.
• Maintain productivity and quality targets for field investigations while gathering and reporting valuable findings during site visits.
• Prepare clear investigation reports and maintain the Fraud Case Tracker as part of daily activities.
• Collect validate and maintain supporting evidence throughout the investigation process while ensuring data confidentiality.
• Review suspicious transactions based on fraud alerts and perform customer confirmation when required.
• Conduct field visits and coordinate with internal and external stakeholders as needed.
• Ensure all investigation documentation is complete accurate and maintained in accordance with company policies.

Requirement

• Minimum Diploma degree in any discipline.
• Minimum 2 years of experience in anti-fraud investigation or internal audit within the financial services industry.
• Good understanding of digital products and application processes in Financial Services Institutions.
• Strong analytical technical and computer skills.
• High integrity strong ethical standards and a willingness to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Employment Type : Full-Time
Experience: years
Vacancy: 1