Senior Engineering Manager – Pricing & Packaging

Senior Engineering Manager – Pricing & Packaging

London, England

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

Join Intercom as a Senior Engineering Manager and lead a team at the heart of Growth Engineering — our Pricing & Packaging team. This team powers how Intercom brings new products and pricing models to market, operating at the intersection of engineering, finance, and product strategy . You’ll lead engineers working on the systems that define how customers buy and pay for our products — work that directly impacts how Intercom makes money.

This is an opportunity to lead a high-impact, high-accountability team that’s helping define how the software industry monetizes AI. You’ll bring focus, clarity, and technical leadership to a group that moves fast and operates with deep cross-functional collaboration.

What will I be doing?

• Lead a team of talented engineers who build the systems and integrations that power how Intercom prices, packages, and launches new products.
• Collaborate with Product, Finance, and GTM teams to deliver features that make pricing and billing simple, transparent, and scalable.
• Drive technical strategy for pricing infrastructure — ensuring systems integrate cleanly across billing, contracts, trials, and internal APIs.
• Accelerate time-to-market for new product launches — shortening release cycles from weeks to days through smart automation and solid foundations.
• Balance speed and safety in a high-stakes environment where accuracy, compliance, and reliability matter.
• Mentor engineers and foster growth , supporting staff- and senior-level development within your team.
• Shape the culture of high trust and high ownership within Growth Engineering — enabling autonomy while maintaining excellence.
• Collaborate closely with other Growth teams (Billing, Order, Self-Serve) to ensure seamless customer experiences from quote to payment.
• Represent the Pricing & Packaging function in strategic planning, helping align engineering work with business growth goals.

What skills do I need?

The Pricing & Packaging team sits at the heart of how Intercom grows — powering product launches, monetization, and strategic agility. Every line of code affects revenue. Every decision shapes how we bring innovation to market.

If you want to work where engineering meets business impact — and play a pivotal role in defining how the software industry monetizes AI — Growth Engineering is the place to do it.

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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