IT Helpdesk & Support

PT Bank Neo Commerce Tbk, formerly PT Bank Yudha Bhakti Tbk, is an Indonesia-based company primarily engaged in the banking business. The Company operates as a technology-based bank. The Company serves the customers in the Small and Medium Business (SME), Retail (Consumer) and Mass Market segments, through banking products and services embedded in an ecosystem by optimizing technology.

We are looking for a proactive IT Helpdesk & Support team member to join our growing organization. This role plays a key part in ensuring smooth IT operations and providing excellent support to our internal users.

Key Responsibilities

• Provide day-to-day technical support to users, ensuring smooth handling of IT requests and issue reporting.
• Troubleshoot and resolve IT-related problems reported by users.
• Prepare and maintain daily and monthly helpdesk ticket reports.
• Monitor and maintain office network infrastructure, IT security, and antivirus systems.
• Escalate requests or issues to the appropriate parties (L2 and L3) when not resolved at the Helpdesk level.
• Act as an active and proactive IT Operations support partner for business units.
• Carry out other assignments related to IT Operations as directed by the Head of IT Operations Division.
• Manage IT assets, maintain inventories, and coordinate with external vendors.

Qualifications

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