Senior Solutions Engineer - Jakarta, Indonesia

Senior Solutions Engineer - Jakarta, Indonesia

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The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.

What You’ll Do (Responsibilities)

• Serve as Trusted Advisor : act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
• Exhibit Strong Communication Skills : influence decisions through effective presentations, demos, technical engagements, and workshops.
• Understand the Customer’s Journey : guide customers through a value realization journey aligned to strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
• Prove Business Value : demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
• Contribute to Customer Success : participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
• Drive Expansion and Adoption : drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
• Partner with Cross-Functional Teams : collaborate with Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
• Provide Authoritative Guidance : offer authoritative guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Maintain Technology Expertise : establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

What You’ll Need (Minimum Qualifications)

Nice To Have (Preferred Qualifications)

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