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Jobs in Jakarta selatan, jakarta, indonesia

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Client Delivery Manager

Client Delivery Manager

NTTJakarta Selatan, Jakarta Raya, Indonesia
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
Research Director, Quantitative

Research Director, Quantitative

IpsosDKI Jakarta - Kota Jakarta Selatan, Indonesia
Profit and loss responsibility for projects.New business generation and existing client development plans.Problems resolution and ownership of results. Directs complex projects and higher-value work...Show moreLast updated: 30+ days ago
Quality Assurance

Quality Assurance

Youtap LimitedSouth Jakarta, South Jakarta City, ID
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Quality Assurance Officer is responsible for ensuring the quality of our software products through comprehensive testing and analysis. Your primary focus will be to develop and execute test plans, i...Show moreLast updated: 30+ days ago
Asset Liabilities Management Senior Analyst

Asset Liabilities Management Senior Analyst

AmarthaSouth Jakarta, South Jakarta City, ID
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As our Asset Liabilities Management Senior Analyst, you will get a chance to handle the financial record, reconcile the data and maintain supporting documents. Incharge of lead to prepare journal en...Show moreLast updated: 30+ days ago
PHP & Javascipt developer

PHP & Javascipt developer

NusaTripJakarta Selatan, ID
Design / Build object based architecture Design / Build Front-end architecture, including JavaScript modules Be a strong contributing team player Develop new features that will be used by millions of p...Show moreLast updated: 30+ days ago
Employer Branding Intern

Employer Branding Intern

AjaibSouth Jakarta, South Jakarta City, ID
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We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched.With th...Show moreLast updated: 9 days ago
EES Marketing Intern

EES Marketing Intern

Johnson and JohnsonJakarta Selatan, JK, ID
At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments a...Show moreLast updated: 1 day ago
Senior Finance Accounting Staff

Senior Finance Accounting Staff

PT ABeam Consulting IndonesiaJakarta Selatan, DKI Jakarta, ID
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Responsibility : Prepare Invoice to clients.Maintain financial reports, records, and general ledger accounts.Prepare journal entries (AP journal, Payment AP and AR journal, Adjustment Journal), anal...Show moreLast updated: 30+ days ago
Tiktok Fashion Content Creator (Freelance)

Tiktok Fashion Content Creator (Freelance)

Love, BonitoSouth Jakarta, South Jakarta City, ID
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Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence.We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, wi...Show moreLast updated: 30+ days ago
Tester Security

Tester Security

Prohire IndonesiaSouth Jakarta, Jakarta, Indonesia
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Pendidikan minimal S1 atau setara (jurusan Teknologi Informasi (Teknik Informatika, Ilmu Komputer, Manajemen Informatika, Teknik Komputer, Sistem Informasi)). Minimal 5 Tahun dalam Proyek Pengujian ...Show moreLast updated: 17 days ago
Senior Sales Executive

Senior Sales Executive

Informa PLCJakarta Selamat, DKI Jakarta, ID
Meet or exceed revenue targets for assigned Sales through strategic engagement of customers.Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending o...Show moreLast updated: 18 days ago
Lowongan Kerja Jakarta Selatan Terdekat Hari Ini | Info Loker 2025

Lowongan Kerja Jakarta Selatan Terdekat Hari Ini | Info Loker 2025

Career EpsonJakarta Selatan, Jakarta, Indonesia
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Berminat kerja di perusahaan elektronik ternama?.SMA SMK terbaru tahun 2025 : 5 Posisi Menarik, lamar disini sekarang!.Posisi Yang Terbuka Saat ini : . Pendidikan Minimal SMA / SMK Sederajat.Range umur...Show moreLast updated: 4 days ago
Field Service Engineer (Jakarta-based)

Field Service Engineer (Jakarta-based)

Endress+HauserSouth Jakarta, DKI Jakarta, ID,
At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust....Show moreLast updated: 8 days ago
Senior Sales Executive

Senior Sales Executive

Informa MarketsJakarta Selamat, DKI Jakarta, Indonesia
Meet or exceed revenue targets for assigned Sales through strategic engagement of customers.Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending o...Show moreLast updated: 18 days ago
Data Engineer

Data Engineer

Foom Lab GlobalJakarta, South Jakarta, ID
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FOOM Lab Global is an Indonesian-based consumer product startup with a mission to aid adult smokers move away from combustible smoking and encourage people to shift to safer ways of consuming nicot...Show moreLast updated: 30+ days ago
Financial Planning and Analysis Intern

Financial Planning and Analysis Intern

PT Telkomsel Ekosistem DigitalSouth Jakarta, South Jakarta City, ID
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INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company.INDICO plays a strategic role as a holding company that houses current and prospective ve...Show moreLast updated: 7 days ago
Service Delivery Field Support Engineer (L2)

Service Delivery Field Support Engineer (L2)

NTT DATAJakarta Selatan, Jakarta Raya, Indonesia
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
[J1-VISA Traineeship] Chef at CoastAL Orange Beach Restaurant - Alabama (USA)

[J1-VISA Traineeship] Chef at CoastAL Orange Beach Restaurant - Alabama (USA)

HoscoKebayoran Baru
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About the jobReady to come to the USA? Join CoastAL Orange Beach Restaurant, the only beach front restaurant in Orange Beach, Alabama. CoastAL Restaurant brings a fresh, classic CoastAL fare featuri...Show moreLast updated: 30+ days ago
First Line Sales Leader (Jakarta / Semarang / Bandung)

First Line Sales Leader (Jakarta / Semarang / Bandung)

GSKJakarta Selatan, DKI Jakarta, Indonesia
GSK’s portfolio spans three product areas : vaccines, specialty and general medicines and our focus is to deliver better and faster for patients globally. Our unrivalled vaccine portfolio targets inf...Show moreLast updated: 20 days ago
Channel Marketing Manager

Channel Marketing Manager

Bosch GroupJakarta Selatan, DKI Jakarta, Indonesia
Company Description • •At Bosch, we care.For you, our business, and our environment.Let’s turn visions into reality.At Bosch, we shape the future by inventing high-quality technologies and services...Show moreLast updated: 30+ days ago
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Client Delivery Manager

Client Delivery Manager

NTTJakarta Selatan, Jakarta Raya, Indonesia
30+ days ago
Job description

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and / or service offerings.

The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.

What you'll be doing

Key Responsibilities :

  • Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
  • Acts as the primary point of contact for client inquiries, escalations, and feedback.
  • Understands client business needs and objectives to tailor required services accordingly.
  • Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
  • Collaborates with technical teams to resolve client issues and incidents promptly.
  • Monitors and assesses client satisfaction regularly through feedback mechanisms.
  • Takes proactive measures to address client concerns and continuously improve service quality.
  • Develops account plans and strategies to enhance client engagement and retention.
  • Identifies opportunities for upselling or cross-selling additional services.
  • Manages the implementation of new services, upgrades, and projects for clients.
  • Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
  • Ensures that service delivery aligns with contractual agreements and compliance requirements.
  • Consults with legal team to ensure that all contract escalations are addressed with contract governance.
  • Monitors and reports on contract performance.
  • May oversee financial aspects of client accounts, including budgeting and forecasting.
  • May manage billing and invoicing processes.
  • Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
  • Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
  • Identifies and mitigates risks associated with service delivery and client relationships.
  • Develops contingency plans for potential disruptions.
  • Maintains accurate records, client documentation, and incident reports.
  • Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Knowledge, Skills and Attributes :

  • Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
  • Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
  • Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
  • Seasoned proficiency in project management.
  • Excellent communication, negotiation, and problem-solving skills.
  • Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
  • Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
  • Seasoned familiarity with ITIL or other IT service management frameworks.
  • Ability to work under pressure and has exceptional organizational skills and attention to detail
  • Ability to work collaboratively with cross-functional teams.
  • Adaptability and a customer-focused mindset.
  • Academic Qualifications and Certifications :

  • Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
  • Relevant ITIL certification preferred.
  • Relevant project management certification (for example, PMP) is preferred.
  • Required Experience :

  • Seasoned demonstrated experience in a managed services and / or support services environment.
  • Seasoned demonstrated experience in managed services - service delivery and client management.
  • Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
  • Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
  • Seasoned demonstrated experience in monitoring contract performance.
  • Seasoned demonstrated experience in managing service delivery projects for clients.
  • Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
  • Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
  • Workplace type : On-site Working

    About NTT DATA

    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.