Senior Account Manager

PT Hubexo Asia IndonesiaJakarta Utara, Jawa, Indonesia

5 days ago

Job description

Hubexo Indonesia

Hubexo Indonesia (formerly BCI Central Indonesia) provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.

About the Product

LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to :

Comprehensive project leads – Stay ahead of competitors with early insights into upcoming construction projects at every stage.
Market trends & analytics – Leverage powerful data insights to refine business strategies and identify growth opportunities.
Key contact information – Connect with decision‑makers such as developers, architects, contractors, and suppliers.
Customizable alerts & tracking – Set up automated notifications to track project updates and client movements.

Our Values

Dream big – Embrace ambitious goals and strive to exceed expectations, every day.

Thrive together – Collaborate, communicate, and celebrate success.

Own it – Take ownership of your work and empower yourself to make a difference.

Do the right thing – Stand firm in your values and let integrity guide your actions at every turn.

What You’ll Do

The Senior Account Manager is responsible for overseeing and managing client accounts, ensuring exceptional satisfaction, and driving sustainable growth through strategic account management. This role focuses on fostering a high‑performance culture by developing and executing targeted retention strategies aligned with group objectives, with the aim of achieving revenue targets, accelerating market growth, and delivering outstanding customer experiences.

Experience in the Region

Cultural Awareness & Adaptability – A deep understanding of the cultural dynamics and business etiquette across Southeast Asia and Hong Kong is crucial. The candidate should be aware of varying decision‑making processes, hierarchies, and communication styles specific to each country.

Proven Success in the Market – A proven track record of success in Southeast Asia is essential, particularly within a similar industry. The candidate should demonstrate the ability to navigate local challenges, manage complex sales cycles, and adapt strategies to cater to diverse markets, ensuring effective client engagement across the region.

Consultative Selling Skills

Problem‑Solving Approach – The ideal candidate excels in understanding client needs and positioning the product or service as a tailored solution, paired with excellent customer service.

Long‑Term Relationship Building – Building trust‑based relationships is key. The candidate should focus on cultivating long‑term partnerships, not just closing deals.

Industry Knowledge – A strong grasp of industry trends, customer pain points, and the competitive landscape is crucial.

Proven Sales Record – The candidate should be an overachiever who consistently exceeds sales targets and KPIs.

Resilience & Persistence – The ideal candidate will possess a "never give up" attitude, remaining motivated despite setbacks.

Self‑Motivated & Driven – Self‑stunners are essential for this role.

Authority in Meetings

Confidence in Leadership – The candidate should be capable of taking charge of meetings, offering expert insights, and steering discussions confidently.

Challenging the Status Quo – The ideal candidate will have the courage to challenge decision‑makers when necessary.

Emotional Intelligence – In addition to being assertive, the candidate must exhibit strong emotional intelligence.

Client‑Centric Mindset

Client Retention Focus – The candidate should prioritise long‑term client satisfaction and retention.

Proactive Account Management – The candidate should anticipate potential client challenges or opportunities and proactively offer solutions.

Analytical and Data‑Driven Decision Making

Using Data to Drive Growth – The candidate should be comfortable with data analytics to assess account health, identify upsell opportunities, and manage renewals.

Customer Health Monitoring – Regularly monitor key performance indicators (KPIs) to ensure clients are achieving their desired outcomes.

Conflict Resolution and Issue Management

Dealing with Escalations – The ideal candidate should be skilled at managing client issues and de‑escalating potential conflicts.

Crisis Management – The candidate must navigate high‑pressure situations, maintaining client trust even in challenging moments.

Strong Negotiation Skills

Excellence in Negotiation – The candidate should be highly skilled at navigating complex negotiations and driving mutually beneficial agreements.

Renewal & Upsell Expertise

Renewal Expertise – The candidate must be proficient in managing renewals and positioning the value of the solution.

Upsell and Cross‑Sell Capabilities – The ideal candidate should identify opportunities for upselling and cross‑selling to expand the value delivered to clients.

Time Management and Organisational Skills

Prioritisation of Accounts – Managing a portfolio of accounts requires excellent time management and prioritisation.

Managing Multiple Stakeholders – The candidate must handle multiple decision‑makers within each client organisation.

Change Management

Supporting Clients Through Change – As the SaaS business evolves, the candidate should guide clients through product updates and system changes.

Continual Learning and Personal Development

Willingness to Learn and Adapt – An experienced account manager should be committed to continuous learning.

Growth Mindset – The candidate should embrace feedback and actively seek personal and professional growth.

Cross‑functional Collaboration

Collaborate with sales, marketing, product, and technical teams to ensure clients' needs are met.

Provide feedback to the product development team based on client feedback.

Mentor and support junior account managers or customer success staff.

Help lead the team in achieving sales or customer retention goals.

Reporting & Performance Analysis

Provide regular updates to management on account status, performance, and potential risks.

Track and report on key performance metrics, such as customer satisfaction, retention, revenue growth, and product usage.

General

Adhoc tasks from time to time.

Adhere to all local OH&S within region.

Uphold all company policies within region.

What You Bring to the Table

Account Management & Industry Expertise

5 years of B2B Account Management experience in SaaS, technology, consulting, or solutionbased sales.

Proven success in managing B2B client relationships, preferably with mid‑market to enterprise clients.

Experience handling subscription‑based business models, including renewals, upsells, and churn reduction.

Ability to engage with C‑suite executives & senior decision‑makers confidently.

Experience in the construction industry is advantageous but not essential.

Performance & Revenue Growth

A consistent top performer with a track record of exceeding revenue and sales targets.

Demonstrated ability to drive account growth through high‑activity sales and strategic account planning.

Skilled in identifying expansion opportunities within existing accounts to maximize customer lifetime value.

Renewal & Deal Management

Strong negotiation skills with experience in handling objections and closing deals in fast‑paced environments.

Proficient in managing renewal cycles involving multiple decision‑makers across complex organisations.

Market & Regional Knowledge

Strong understanding of Southeast Asia’s business culture.

Cross‑border experience in Singapore, Malaysia, Indonesia, Hong Kong is a benefit but not a requirement.

Fluency in English is required; additional language skills (Cantonese, Mandarin, Bahasa Indonesia) are a plus.

Sales Influence & Strategic Thinking

Ability to challenge client thinking constructively, influence key stakeholders, and lead with insight.

Confident in managing high‑pressure negotiations and navigating complex deal structures.

Technology & Data‑Driven Selling

Experience using CRM tools and sales analytics.

A data‑driven approach to managing pipeline, conversion rates, and client engagement.

What You Get in Return

Uncapped Commission Structure – Earn market‑leading commissions where overachievement is the norm.

Fast‑Track Career Growth – High performers will have clear pathways to senior roles.

Supportive Team Culture – Work in a dynamic, high‑performing environment where collaboration and success go hand in hand.

Coaching & High‑Performance Training – Receive ongoing coaching and mentorship to master consultative sales and strategic deal‑making.

International Learning & Development – Access exclusive sales training from Hubexo’s global sales leaders.

A Platform for Innovation – Be part of a fast‑growing tech company that is shaping the future of construction intelligence.

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Account Manager • Jakarta Utara, Jawa, Indonesia

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