Service Engineer (LV / MV Switchgear &Transformer)

Service Engineer (LV / MV Switchgear & Transformer)

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll‑out and start‑up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre‑sale through post‑sale capacity.

Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, providing incident report, draft RCA report regarding PD product, etc.

Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and / or bringing problems to the design department’s attention.

Responsible for specific service contract / s as the point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract / s (including 24x7).

Accountable to customer relationship to deliver best in class services delivered to drive service quality to a new height.

Responsible for timely, professional, accurate and service oriented response to all technical service inquiries.

Identify and isolate equipment start‑up malfunctions and take corrective action.

On‑The‑Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities.

Represents the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing.

Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents.

Communication skills must be adequate to interface effectively with customers both internally and externally.

Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules.

Analyse complex engineering problems and offer effective resolutions.

Interact with all engineering disciplines, project engineers and clients.

Collaborate with cross functional teams within Engineering, Sales, and Product.

To be committed & responsible for Quality Management System :

• Implement the process approach and risk‑based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications

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