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Service Delivery Manager

Service Delivery Manager

CartrackIndonesia
12 hours ago
Job description

Join to apply for the Service Delivery Manager role at Cartrack

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Service Delivery Manager to drive efficiency, quality, and customer satisfaction.

Key Responsibilities

  • Oversee daily operations and optimize processes for peak performance.
  • Lead after-sales support and ensure excellent customer experience.
  • Manage installation schedules, quality control, and fault reporting.
  • Supervise control room activities and maintain operational compliance.
  • Build and lead a high‑performing team across functions.
  • Align local operations with regional goals, manage budgets, and report KPIs.

Requirements

  • Bachelor’s in Business, Operations, Engineering, or related field.
  • 5+ years in a managerial role.
  • Proven leadership across multi‑functional teams.
  • Strong analytical, communication, and problem‑solving skills.
  • Fluent in English.

    • Seniority level

  • Mid‑Senior level

    • Employment type

  • Full‑time

    • Job function

  • Project Management and Information Technology
  • Software Development (Industry)

    • Location : South Jakarta, Jakarta, Indonesia

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    Service Delivery Manager • Indonesia

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