Join to apply for the Service Delivery Manager role at Cartrack
We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Service Delivery Manager to drive efficiency, quality, and customer satisfaction.
Key Responsibilities
- Oversee daily operations and optimize processes for peak performance.
- Lead after-sales support and ensure excellent customer experience.
- Manage installation schedules, quality control, and fault reporting.
- Supervise control room activities and maintain operational compliance.
- Build and lead a high‑performing team across functions.
- Align local operations with regional goals, manage budgets, and report KPIs.
Requirements
Bachelor’s in Business, Operations, Engineering, or related field.5+ years in a managerial role.Proven leadership across multi‑functional teams.Strong analytical, communication, and problem‑solving skills.Fluent in English.Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function
Project Management and Information TechnologySoftware Development (Industry)Location : South Jakarta, Jakarta, Indonesia
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