Account Officer Staff (Warehouse Import)

Responsibilities

• Act as the main liaison between customers (importers) and the warehouse operations team.
• Handle import documentation administration, including verification and completeness of documents.
• Ensure customer requests related to storage, distribution, and cargo release are fulfilled according to the Service Level Agreement (SLA).
• Provide customers with information regarding cargo status (tracking, inventory, release).
• Address and resolve customer complaints promptly with appropriate solutions.
• Coordinate with warehouse operations, customs clearance, trucking, and related external parties.
• Prepare regular reports on customer activities (cargo flow, service performance, outstanding issues).
• Maintain strong customer relationships to enhance satisfaction and retention.
• Support audit processes and compliance with customs regulations and company SOPs.
• Identify potential business development opportunities or additional services for customers.
• Implement the applicable SOPs and Work Instructions in accordance with the Integrated QHSE Management System, including identifying and following up on potential hazards in the workplace.

Qualifications

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