Director of Operations

Overview

Director of Operations (HOT0BWZZ)

Job Number : HOT0BWZZ

Work Location

Doubletree by Hilton - Surabaya, Indonesia

Jalan Tunjungan No. 12 Surabaya

Hilton offers opportunities to delight guests across its global brands. This role oversees hotel operational departments to maximize revenue and guest satisfaction, while ensuring service standards and team training are maintained.

What will I be doing?

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, notably the GM, DBD, FC, and HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation, and Food Safety.
• Actively participate in key property management issues (capital projects, refurbishment, training, customer service).
• Train and implement Hilton standards and related departmental regulations.
• Conduct routine inspections of all hotel areas to ensure hardware and software are in optimum condition.
• Develop a detailed cost control plan to maximize operating profit without compromising Hilton standards, safety procedures, or guest experience.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll (including overtime), and other expenses such as outsourced labor or services.
• Manage all direct reports professionally, encouraging teamwork and efficient operations.
• Develop or approve annual, quarterly, and monthly budgets, targets, and work plans for direct reports.
• Conduct regular Operations meetings with all direct reports.
• Supervise team members’ performance and grooming daily.
• Ensure duty rosters meet hotel needs and comply with labor laws.
• Ensure hotel and direct reports achieve key targets (revenue, profit, QA, turnover, etc.).
• Collaborate with the DBD and F&B Managers to ensure F&B is operated cost-effectively (menu, pricing, promotions, and ongoing activities).
• Assist the DBD in establishing an efficient and competitive C&C strategy and pricing with C&C Sales.
• Supervise and direct hotel activities such as celebrations, decorations, and coordination with conference organizers.
• Evaluate competitors’ products and price policies twice a year.
• Ensure VIP guests receive exceptional care and service daily.
• Adhere to the hotel’s security and emergency policies and procedures.
• Assist the General Manager with daily operations and related activities.
• Complete tasks assigned by the General Manager and act as deputy in the General Manager’s absence.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out other reasonable duties as assigned.

Qualifications

What will it be like to work for Hilton?

Hilton is a global hospitality company spanning the lodging sector, offering exceptional guest experiences across its brands. Our Team Members are at the heart of it all.

Job

Job focus : Guest Services, Operations, and Front Office

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