Senior Salesforce Manager, CRM Systems

An overview of this role

We are seeking an experienced Senior Manager to lead our Salesforce CRM Systems team in delivering innovative, scalable solutions that drive business growth and operational excellence. This strategic leadership role combines hands-on technical expertise with team management, requiring someone who can architect enterprise-level Salesforce solutions while mentoring high-performing development teams. You'll play a pivotal role in shaping our CRM strategy and ensuring seamless integration across our technology ecosystem.

As Senior Manager of Salesforce CRM Systems, you will oversee the design, development, and optimization of our Salesforce platform. This role requires a leader who can balance strategic thinking with technical execution, managing complex projects while fostering innovation and collaboration across cross-functional teams. You'll be responsible for establishing best practices, driving major initiatives, and ensuring our Salesforce platform evolves to meet the dynamic needs of our sales, finance, and operations teams.

What You’ll Do

• Lead and mentor team of Salesforce Developers, Administrators, CPQ Engineers.
• Manage team capacity planning and resource allocation to meet project demands
• Design, develop, test, and document high-quality Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, VisualForce Pages, and Aura Components
• Create individual development plans to support career growth and skill advancement
• Conduct regular performance reviews and create individual development plans
• Manage capacity planning, resource allocation, hiring, and onboarding processes
• Foster culture of innovation, collaboration, and accountability
• Optimize quoting, pricing, and order management processes
• Support end-to-end sales operations workflows and deliver solutions that streamline complex sales cycles
• Maintain data integrity across integrated platforms
• Partner with sales, finance, operations, and product teams to understand business requirements
• Collaborate with engineering teams including product, information security, DevOps, and infrastructure
• Stay current with Salesforce platform advancements and AI technologies
• Implement development best practices across the organization and ensure platform reliability and security

What You’ll Bring

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. Our policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit. We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

Equal Opportunity and Accessibility

GitLab is committed to creating a diverse environment and is an equal opportunity employer. If you require accommodations during the interview process, please let us know. We strive to ensure an accessible and inclusive interview experience for all candidates.

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