IR Service Engineer

Who we are :

Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here :

What you will do :

The IR Service Engineer will collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products. This role involves overseeing the work of assigned resources for smaller projects and monitoring client activity to ensure consistency with contractual obligations for portfolios.

• Carry out service, maintenance, commissioning, overhaul, trouble‑shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufacturers Process and Industrial refrigeration equipment.
• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations.
• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base.
• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense.
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis.
• During your day to day work in the field, actively identify and promote new / additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office.
• Supervise subcontractors working on behalf of JCI.
• As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.
• Maintain service vehicle and any other tools and / or equipment assigned to you in good condition.
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers.
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
• Perform any other duties from time to time, whether ad‑hoc or otherwise, as assigned by your superior or management.

What we look for :

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