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Customer Success Associate (Start ASAP)
BuddhidharmaDaerah Khusus Ibukota Jakarta, Jawa, Indonesia30+ days ago
Job descriptionPengalaman kerja minimal 1 tahun di layanan pelanggan atau bidang terkait, lulusan baru dipersilakan melamar. Kemampuan menggunakan Microsoft Office dan Microsoft Excel. Familiaritas dengan perangkat lunak dan alat layanan pelanggan adalah keuntungan. Keterampilan analitis yang kuat dan kemampuan berpikir kritis. Keterampilan komunikasi tertulis dan verbal yang kuat dalam Bahasa Inggris dan Bahasa Indonesia. Keterampilan layanan pelanggan yang luar biasa dengan fokus pada empati dan pemecahan masalah. Kemampuan multitasking dan memprioritaskan secara efektif di lingkungan yang dinamis. Fleksibilitas untuk beradaptasi dengan industri yang berkembang pesat. Kesediaan bekerja dalam shift bergilir (24 / 7) di lingkungan jadwal hybrid.
Bergabunglah sebagai Customer Success Associate untuk memastikan pengalaman positif pelanggan dengan produk dan layanan Reku.
Yang akan kamu lakukan
- Menanggapi pertanyaan dan keluhan pengguna melalui live chat dan email dengan cepat dan profesional.
- Memastikan kepuasan pengguna dengan mencari umpan balik dan memberikan solusi efektif.
- Memberitahu pengguna tentang pemeliharaan situs web dan masalah yang mungkin mempengaruhi pengalaman mereka.
- Memantau dan menangani keluhan yang lebih kompleks, bekerja sama dengan Tim Dukungan Pelanggan.
- Berbagi wawasan berharga, permintaan fitur, dan solusi efektif dengan anggota tim.
- Menindaklanjuti pelanggan untuk memastikan masalah teknis mereka terselesaikan.
- Mengumpulkan umpan balik pelanggan dan menyampaikannya ke tim Produk, Penjualan, dan Pemasaran.
- Tetap terinformasi tentang prosedur operasi standar dan pembaruan produk.
Tentang Kamu
Cara melamar
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Associate Start Asap • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia
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