Customer Success Manager (Mekari Jurnal)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you : builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions :

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Work with your accounts proactively to drive product adoption as well as act as the voice of clients.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
• Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap.

Requirements / Qualifications :

What You Will Get :

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly / RecruitmentFAQ-Mekari (ENG) or bit.ly / RekrutmenMekari-FAQ (INA) to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

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