Customer Success Manager (Mekari Qontak)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex—we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey, we have reached over 1 million platform users, and we're not planning to stop any time soon. We need more people like you : builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions :

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Work proactively with your accounts to drive product adoption and act as the voice of clients.
• Identify and resolve issues that could impact customer satisfaction or retention.
• Facilitate periodic reviews with customers to determine new requirements and ensure ongoing success through engaging and consultative discussions.
• Gather feedback from clients and collaborate directly with the product team to influence the product roadmap.

Requirements / Qualifications :

What You Will Get :

Our team will review your application and contact you if you are shortlisted for the next stage. If you do not hear from us within 30 days, we will keep your resume on file for future opportunities.

Don't forget to check our Recruitment FAQ at (ENG) or (INA) for answers to common questions about our recruitment process.

We wish you the best and hope to see you soon!

#J-18808-Ljbffr