Head of Sales - Offline Merchant Acquiring Business (DTK)

About the role

We are seeking a Head of Sales to lead the commercial growth of our offline merchant acquiring business in Indonesia. This role is about more than just hitting targets; it’s about building a strong, compliant, and scalable sales engine that serves millions of merchants—from micro‑SMEs to large enterprises.

Our team focuses on empowering merchants with innovative, reliable payment solutions, including QRIS, Soundbox, and EDC devices. We operate at the intersection of global expertise and deeply local market needs, always ensuring our solutions align with the high standards set by Bank Indonesia (BI) and OJK.

As Head of Sales, you will define and execute our market expansion strategy. This requires a leader who can think strategically, manage a large, multi‑layered sales organization (including Zonal and National Managers), and foster an environment of continuous improvement and collaboration across Product, Marketing, and Operations.

We are looking for a disciplined builder who understands the intricacies of the Indonesian payments ecosystem and leads with integrity.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank‑to‑bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double‑digit funding from investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the world’s most progressive and fair financial services.

At Flip, we always strive to provide a fair place to work, learn, and grow. We treat employees, customers, and stakeholders fairly and respectfully, establishing clear goals, facilitating achievement, and valuing contributions with equitable benefits.

What you'll do

• Strategy & Execution : Develop and implement the sales strategy to expand merchant acquisition and increase market share. Set clear OKRs, design differentiated Go‑To‑Market approaches (direct sales, channels, partnerships), and ensure all practices adhere strictly to regulatory standards.
• P&L Ownership : Own revenue and profitability targets for the offline merchant payments business. Manage budget, resource allocation, and optimize revenue streams from devices, MDR, and value‑added services.
• Team Leadership : Build, lead, and inspire a high‑performing, multi‑layered sales organization. Mentor senior sales managers, foster a culture of excellence, and equip teams with automation and analytics.
• Ecosystem Partnerships : Identify, forge, and manage long‑term strategic partnerships with major ecosystem players (e.g., Telecom, e‑commerce) that have large merchant bases, driving scalable, compliant acquisition channels.
• Cross‑Functional Collaboration : Act as the bridge between the market and internal teams, feeding market intelligence to Product, Marketing, and Operations to align solutions with merchant needs.

What you'll need

Senior Level

Director

Employment Type

Full‑time

Location

South Jakarta, Jakarta, Indonesia

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