Cloud System Engineer

Overview

Provide standby and on-call support to customers. Assist customers with technical support concerns, while recommending solutions. Resolve trouble tickets escalated to the L2 team within agreed SLA timelines. Mentor L1 team members to enhance their technical knowledge and skills. Develop and document Method of Procedure (MOP) prior to implementing any changes.

Responsibilities

• Provide standby and on-call technical support to customers.
• Assist customers with technical support concerns and challenges, while recommending effective solutions.
• Resolve trouble tickets escalated to the L2 team within agreed SLA timelines.
• Mentor L1 team members to enhance their technical knowledge and skills.
• Develop and document Method of Procedure (MOP) prior to implementing any changes.

Qualifications

Company

PT. Berca Hardayaperkasa (BHp) established since 1990. Today, BHp is one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and continues to excel in providing efficient ICT and T & M solutions, from hardware systems to total solutions, to over 350 corporations across various industries. BHp’s core business activities include providing computing systems, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.

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