VIP Relationship Manager

At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies in one click away.

We’re looking for Operations and Customer Success Staff to join our Operations Team, to support the day to day operations activities.

What You’ll Be Doing

In this role, you will :

• Build, manage, and grow a portfolio of VIP clients, including crypto whales, OTC traders, family offices, and high-volume institutional users.
• Act as the primary relationship point between the exchange and VIP clients, offering personalized support and account management.
• Monitor trading activity to identify opportunities for engagement, upsell, and issue resolution.
• Coordinate with internal teams to provide fast, accurate support and custom trading solutions (e.g., custom API setups, enhanced limits, product feedback).
• Host regular check-ins and market updates with clients, providing tailored insights, early access to new features, and curated opportunities.
• Help organize and attend exclusive events, meetups, and networking opportunities to strengthen relationships and attract new VIP clients.
• Assist in onboarding new whales and ensuring seamless account setup, KYC / AML compliance, and user experience optimization.
• Collect and relay client feedback to help improve product, services, and user experience.

Who We Are Looking For :

Preferred Qualifications

Let’s Realise a Cryptocurrency Bank for Everyone!

We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system

We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us

What is PINTU?

PINTU is a blockchain-based digital investment app that focuses on new investors. We have created a user-friendly app that helps new investors to learn, buy and invest cryptocurrency one click away.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

Learn more about PINTU here .