Technical Service Director (Oil&G Equipment and Solutions)

About Our Client

An industrial equipment and solutions company mostly serves oil and gas. A globally recognized organization with a strong presence across multiple regions, committed to delivering high-quality technical services and operational excellence. The company supports long-term client relationships through innovation and service reliability.

Job Description

• Lead and manage service teams across multiple countries to ensure consistent technical support.
• Develop and implement service strategies, KPIs, and escalation protocols.
• Collaborate with internal departments to ensure seamless service execution.
• Address customer issues, warranty claims, and field interventions with urgency.
• Monitor service performance and customer feedback to drive improvements.
• Conduct training for technical and support staff.
• Support digital transformation of service processes and CRM systems.
• Represent the region in global service discussions and initiatives.
• Ensure compliance with safety, quality, and regulatory standards.

The Successful Applicant

• Bachelor's degree in a technical field; advanced certifications are a plus.
• 12+ years of experience in technical service or operations, ideally with regional exposure.
• Strong leadership and cross-cultural team management experience.
• Strategic thinker with a customer-focused mindset.
• Excellent communication and problem-solving skills.
• Proficient in CRM and ERP systems.

What's on Offer

• A high-impact leadership role in a global setting.
• Opportunities to shape service strategy and innovation.
• Attractive compensation and career development prospects.

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