Division Head of Operations

Job Description

• Develop and implement operational strategies to improve efficiency and effectiveness in delivering life and health insurance products and services.
• Align the operational goals with the overall organizational strategy.
• Lead process improvement initiatives to streamline workflows and enhance customer satisfaction.
• Manage and mentor teams within the operations division, including staff involved in underwriting, claims, policy administration, and customer service.
• Ensure that all operational processes comply with legal and regulatory requirements (e.g., industry laws, data protection regulations).
• Continuously assess and improve operational workflows and processes to reduce costs and enhance the customer experience.
• Implement automation, technology solutions, and innovative approaches to improve productivity and accuracy.
• Ensure that the customer experience is a priority across all operational touchpoints (claims, policy inquiries, renewals, etc.).
• Drive the adoption of new technologies and digital platforms that enhance operational efficiency, such as customer portals, mobile apps, and claims management systems.
• Collaborate closely with other divisions, such as sales, marketing, product development, and IT, to ensure smooth operations and alignment with business objectives.

Job Qualification

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