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Field Collection Manager
Cermati.comJakarta Barat, Jawa, Indonesia30+ hari yang lalu
Uraian TugasHold Bachelor Degree (S1) from Reputable University Have great persistence and endurance to meet operation target, Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment At least 3 years proven experience as Collection Operation Manager or equivalent position. At least 3 years proven excellent organizational and leadership ability Outstanding communication &people management skill. Sound knowledge of data analysis and performance / operations metrics. Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan, Payday Loan) or have experience in Fin-tech Company. Excellent ability to make decisions, take actions, and make things happen.
Job Description
- Manage and responsible for the Collection Operations of the company
- Liaise with Superior (Risk Management Head) as well as other top management
- Ensure that the company runs with legality and conformity to established regulations
- Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
- Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
- Manage customer support processes and manage them to enhance customer satisfaction
- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
Qualifications
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Collection Manager • Jakarta Barat, Jawa, Indonesia
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