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AVP - Experience Transformation Specialist Corporate
IndosatIndonesia30+ hari yang lalu
Uraian TugasFacilitate planning across BUs. Set shared OKRs / KPIs and integrate them into roadmaps Manage MX Index Across company Lead forums and governance rituals. Evaluate initiatives and adjust strategic roadmap based on outcomes. Build internal campaigns and toolkits. Train and enable business units to adopt experience strategies. Democratize Innovation via MX Innovation Hub Platform, monitors and execute initiatives. Provide strategic foresight for future-ready planning. Experience : 6+ years of progressive experience in strategic planning, business transformation, corporate strategy, or a related field with a strong focus on enterprise-wide experience (Customer, Brand, Employee, etc.). A background in Telecommunications is a significant advantage. Leadership : 2+ years of experience leading cross-functional initiatives and influencing senior leadership in a complex corporate environment. Strategic Impact : Demonstrated experience designing and implementing integrated, enterprise-level strategies that align multiple business units and corporate functions (e.g., Technology, HR, Finance). Proven Track Record : A proven history of linking experience initiatives to measurable business value, including financial outcomes, operational efficiency, and long-term growth. Education : Completed Bachelor’s degree MBA or equivalent in Business, Strategy, Marketing, or a related field. Environment : Experience thriving in a fast-paced, high-growth, and matrixed corporate structure. Governance : Expertise in establishing and managing governance frameworks, setting shared OKRs / KPIs, and facilitating senior-level strategic planning forums. Industry Knowledge : Deep understanding of the Telecommunications industry and its unique challenges and opportunities regarding customer and partner experience. Strategic Integration : Ability to synthesize the company's vision into a cohesive experience strategy across multiple domains (CX, BX, EX, PX) and create actionable roadmaps. Influence & Communication : Exceptional communication, presentation, and interpersonal skills, with the ability to build alignment and drive change across all levels of the organization, from C-suite to operational teams. Business Acumen : Strong analytical and problem-solving skills with the ability to interpret market trends, analyze complex data, and provide strategic foresight to inform executive decisions. Enablement & Transformation : Skill in creating and deploying enablement tools (e.g., playbooks, training programs) to ensure business units can successfully adopt and execute new experience strategies. Broad Technical Understanding : Familiarity with the principles of enterprise architecture, data analytics platforms, and modern experience management technologies (e.g., CRM, customer feedback platforms) from a strategic perspective. Excellent communication, presentation, and interpersonal skills.
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AVP - Experience Transformation Specialist Corporate
Location : ID
Level : Managerial
Employment Status : Permanent
Department : Office of Chief Enterp. Data Analytics
Description : Role Purpose
Accountable for designing and aligning enterprise-wide experience strategies across multiple domains—Customer, Brand, Digital, Employee, and Partner. This role acts as a strategic integrator, ensuring consistent execution through structured frameworks, coordinated planning, and cross-functional alignment. Generate best practice benchmarks end to end. Works closely with corporate functions (Technology, Finance, HR, Legal, etc.) to ensure experience initiatives are strategically aligned, future-ready, and deliver measurable business value while enabling long-term growth.
Job Description
Design Integrated Experience Strategy
- Translate company vision into experience strategy.
- Develop guiding principles across domains (CX, BX, EX, PX).
Align Cross-functional Planning
Govern & Monitor Execution
Drive Strategic Communication & Enablement
Innovation & Trend Intelligence
Qualifications
Core Competencies & Expertise :
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