Tenant Experience Manager

Overview

Job Title : Tenant Experience Manager

Company : Cove

Location : Jakarta

Job-Type : Full-time

Reports To : Head of Operations

What You’ll Be Doing

• Act as the liaison between tenants and Cove
• Illustrate Cove’s core values and strive to achieve our standard of operations
• Design and implement the entire tenant’s experience, focusing on the touchpoints of tenants with Cove
• Responsible for the whole tenant’s experience from tenants’ check-in until they check-out
• Manage a team of associates to ensure they perform well to achieve their objectives
• Ensure the team is equipped in addressing tenant inquiries and creating tickets based on those requests or issues, and assigning them to the right point of contact
• Build relationships with tenants via various channels (online and offline)
• Be the champion of tenants throughout the whole process and organization
• In-charge of ensuring the databases are up to date

What Makes You a Great Fit

Core Skills / Competencies

Seniority level

Employment type

Job function

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