Technical Service Engineer

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About The Role

We have an opportunity for a Technical Service Engineer to join our team in Asia. This position will be based in Jakarta, Indonesia and will report to the Technical Services Manager.

Key Responsibilities

• Manage product trials and complete installation & commissioning in accordance with the customers' specifications and layout documentation, whilst meeting the timelines.
• Provide routine maintenance and planned servicing of tna equipment in accordance with service agreements and schedules.
• Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of tna equipment.
• Provide first, second and third level support in relation to breakdowns and / or customer queries, responding by either telephone or site visits within set timeframes.
• Escalate any issues early to the Aftermarket & Services Manager for a timely resolution.
• Communicate the benefits of Service Agreements to customers and assist the Sales Managers in formulating the Service Agreement as required.
• Promote the value of tna’s original spare parts and upgrades to our customers.
• Provide input and feedback to the Product Development Team relating to product modifications, faults and development potential.
• Attend to customers’ requests for technical assistance : issue fully completed and signed service reports via D365; inform the customer’s representative of the equipment status; assist in payment recovery; maintain a complete list of customer’s equipment, and update databases as necessary to keep installed base data accurate.
• Proactively visit key customers in your region and build strong professional relationships with your customers.
• Report on all service visits and technical issues each week by completing the required steps in D365.
• Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received.
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
• Document all equipment in storage and update it regularly.
• Represent tna at trade fairs, exhibitions & networking events (including some weekends).

Skills & Experience

Seniority level

Employment type

Job function

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