Senior Business Operations Associate Manager - Flight

Overview

Senior Business Operations Associate Manager - Flight. Join to apply for the Senior Business Operations Associate Manager - Flight role at Traveloka.

It’s fun to work in a company where people truly BELIEVE in what they’re doing! This role is part of the service delivery team for our product lines, responsible for maintaining SLAs with precision while continuously improving our existing processes. You will play a front-line role in building our operational capabilities in collaboration with Product Managers, Market Managers, and the Customer Care team.

Responsibilities

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
• Work with Product, Finance, Engineering, Marketing, and Market Management teams to onboard a scalable system to serve our markets.
• Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
• Troubleshoot and solve cases that arise in delivering our operational processes.
• Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, identify potential opportunities for growth or improvement, and note data caveats for analysis.
• Analyze processes and initiate changes to scale operations and enhance user experience.
• Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
• Navigate changes in product and tooling while ensuring efficient service delivery.

Requirements

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

Details

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